Frequently Asked Questions

 

What is in Kadee Botanicals skincare products?

Kadee Botanicals is luxury Australian skincare made with antioxidant and vitamin-rich plant-based ingredients like Kakadu Plum, Lilly Pilly and Jojoba Oil.    

With the highest natural source of vitamin C, Kakadu Plum is an Australian superfood. It is rich in antioxidants and nutrients, which aides in fading dark spots, scarring and fine lines.  Indigenous Australians have been using Kakadu Plum for medicinal purposes for thousands of years.

Learn more about our ingredients by visiting our ingredients page.

Where are Kadee Botanicals skincare made?

All Kadee Botanicals skincare products are formulated and produced in Sydney, Australia using the locally sourced ingredients such as Kakadu Plum, Lilly Pilly and Jojoba Oil.  

 

Who owns Kadee Botanicals?

Kadee Botanicals are owned by an Australian based husband and wife team.  No large corporates or multinational. 

He’s a scientist that has worked for the big brands in creating personal care products. 

She’s a mum who has had enough of reacting to beauty products.

 

What does Beauty without Harm mean?

At Kadee Botanicals, we believe that all beauty products should be free of harm.  This is a value that we test everything we do by.

For us beauty without harm means:

1. No harm to animals (we do not use animals in our products, test on animals or participate in misery) – vegan, no animal testing, no animal ingredients, free of palm oil.
2. No harm to your health (we will never use ingredients in our products that have been known to cause harm, build up in your system and cause chronic disease) – no parabens, no sulphate, no artificial colours, no artificial fragrances, no petroleum based chemicals or mineral oils.
3. No harm to the planet (we only have one, so we put a lot of thought into our packaging to make sure they’re sustainable and recyclable, which is why a lot of our products come in glass or recyclable plastic).

We use potent Australian plants that have proven to improve skin (Kakadu Plum, Lilly Pilly, Jojoba Oil) and our products are made in Australia.

It’s the kind of world we want to live in.

 

Are there any fillers, parabens, sulphates, artificial colours or fragrances in Kadee Botanicals skincare?

Absolutely not!  

Our skincare range is made using natural ingredients your skin will love.  They are full of antioxidants, nutrients and vitamins from plant-based super ingredients that have been used for thousands of years.  Our products do not contain parabens, sulphates, artificial colours or fragrances.  

Parabens have recently been banned in the EU.  

Do you test on animals?

No way! All testing is done by willing humans.

Are Kadee Botanicals skincare Vegan?

Yes. All our products are free from animal derivatives and vegan friendly.

Is it safe to use Kadee Botanicals skincare during pregnancy?

Kadee Botanicals skincare products are suitable for use during pregnancy. Vitamin C potent ingredients are safer than retinol based ingredients. 

Please note, the lemon myrtle essential oil found in the Kadee Botanicals Hand Cream may not be suitable for sensitive skin.

Are your products tested?

Yes. All Kadee Botanical skincare product undergo vigorous microbiological testing, physical and conditional stability testing.  These test are conducted in a certified laboratory in Australia.

Do your products work?

Absolutely! 

But don't take our word for it, read our reviews or check out this before and after.

That’s why we offer a 60 day money back guarantee. 

If your skin is not loving the natural Australian plant based ingredients of our toxin free and cruelty free Kadee Botanicals skincare, just return it and we’ll give you a full refund.

Simply send us an email at hello@kadeebotanicals.com, with the details of what happened, and we’ll provide an address for you to return the products. 

 

What Certifications does Kadee Botanicals have?

Kadee Botanicals primarily uses natural and organic materials in our skincare.  As part of our beauty without harm philosophy, we are constantly looking for new ways to provide greener, healthier products.

The manufacturing facility that creates our skincare has the following certifications:

ISO 9001:2015 - Quality Management System

ISO 9001 is an International Standard Certification that was developed by the International Standard Organisation (ISO). They set the standards for the Quality Management and Quality Assurance System.

Not Tested on Animals (CCF - Choose Cruelty Free)

ACO (Australian Certified Organic), OFC (Organic Food Chain), COSMOS (Cosmetics Organic and Natural Standard)

GMP - Good Manufacturing Practices ISO 22716

SGS is globally recognised certifier to help ensure that your cosmetic products are manufactured and handled in compliance with the applicable GMP requirements.

The Australian Packaging Covenant Organisation (APCO)

APCO is a co-regulatory, NFP organisation that partners with government and industry to reduce the harmful impact of packaging on the Australian environment. They promote sustainable design and recycling initiatives and circular economy projects.

Certificate of Conformance ABAP 20041

Relates to Australian Standard AS 5810-2010 for Home Compatible plastics.

The Australasian Bioplastics Association launched the Home Compostable Verification Scheme throughout Australia and New Zealand. The Home Compostable Verification logo clearly identifies and differentiates packaging materials as biodegradable and compostable.

Certificate of Conformance ABAP 10108

Relates to Australian Standard 4736-2006 for Compostable and Biodegradable plastics

The Australasian Bioplastics Association launched Australian Standard 4736-2006, compostable and biodegradable plastics - “Biodegradable plastics suitable for composting and other microbial treatment” which is known as the 'seedling logo' certification system throughout Australia and New Zealand.

Why should I subscribe to your newsletter?

If you’ve had enough of brands and products pretending to be natural and safe (but use artificial fragrance or artificial colours or ingredients that the experts are debating on whether they’re safe), have a look at our products.

When you subscribe, you’ll receive a special offer in your email to try our skincare.

Our values are core to what why do and why we do it.  Beauty without harm means no harm to animals, your health or the planet.

No fillers. No waste.  No harm.

Only good ingredients that work.

How do I apply an offer code?

If you have an offer code, you will need to enter it after you've selected checkout.

At check out, simply apply the offer code in the discount field that appears at the right hand side of the screen.

Offer codes are case sensitive. All offers are available for a limited time only, and are subject to availability. Offers can’t be combined unless otherwise noted – and if you have any problems using an offer code drop us an email at hello@kadeebotanicals.com.

Where can I get an offer code?

The best way to find out about our latest offers is by subscribing to our emails, and following us on Facebook and Instagram.

How can I pay?

We accept Mastercard or Visa cards. If you’re using a credit card, your billing name and address must match the credit card information used for payment.

You can also pay with Afterpay and Paypal.

Let us know if your payment method isn’t shown by emailing hello@kadeebotanicals.com

Is GST included in my order?

Yes, all prices are GST inclusive.

How much does shipping cost?

Within Australia, shipping is free when you spend over $80 AUD in one transaction. Otherwise, shipping costs $10 AUD.

Shipping to the US is free when you spend over $120 AUD in one transaction. Otherwise, shipping costs $20 AUD.

Shipping to the UK is free when you spend over $120 AUD in one transaction. Otherwise, shipping costs $20 AUD.

Shipping to NZ is free when you spend over $100 AUD in one transaction. Otherwise, shipping costs $15 AUD.

If you don't see your country here, email hello@kadeebotanicals.com and tell us where you’d like to receive our products – we will do our best to make it happen.

After ordering, how long will I have to wait for delivery?

We process orders on the day they are received, and provide tracking details via email.  

Our aim is to have you receive your Kadee Botanicals skincare purchase within 30 days, though to be honest, we know the feeling of waiting for that package and the excitement of when it arrives, when you rush to unpack it, open the box, smell the product, and finally try it on your skin!

We definitely never want to stand in the way of that, so please drop us an email at hello@kadeebotanicals.com if you’re waiting too long.

We use Australia Post to ship orders in Australia.  Shipping may be delayed during the Coronavirus pandemic. 

Where can I find out more about shipping and returns?

Visit our Shipping information page.  We use Australia Post to ship orders in Australia.  Shipping may be delayed during the Coronavirus pandemic. 

 

How can I stock Kadee Botanicals skincare in my store?

If you’re interested in stocking Kadee Botanicals skincare, drop us an email at hello@kadeebotanicals.com  with the subject line “Wholesale request”.

Why can’t I find my question here?

I am glad you asked! We would love to answer your question – drop us an email at hello@kadeebotanicals.com

Plus, if we really like you’re question, we’ll add it to this list.